Frequently Asked Questions
Everything you need to know about shopping for your stylish pet.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest girth, and back length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available at checkout if you need your pet's new outfit sooner.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle. However, we recommend checking the specific care label attached to each garment for detailed washing instructions.
Do you offer international shipping?
Currently, we ship to a select number of international destinations. Shipping costs and delivery times vary by location and will be calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.